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Terms & Conditions
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Terms & Conditions

Definitions

"Goods" means the goods in your shopping basket at the time of ordering. It includes any service that comes with any goods.

"Heaven Health & Beauty" "we" "us" etc. means Heaven Health & Beauty, a company registered in England no. 3095876.

Basis of Sale

You offer to buy the Goods at the prices indicated including any delivery charges that apply to your purchase. All orders will be subject to these conditions.

If your order is accepted, you will be notified of this soon after you submit your order by clicking "Complete Purchase".

Delivery

We aim to deliver any item in stock within 21 days of accepting your order. Orders are sent 1st Class and deliveries outside of the UK incur an extra charge as indicated on the order form.

Unless we have stated otherwise in writing, delivery dates are not guaranteed, although we shall make every reasonable effort to deliver the goods by any quoted delivery date.

Statutory Rights

So that there is no doubt, anything stated in relation to cancellation, does not apply to any claim that any Goods do not meet a standard required by law.

Pricing Information

Every effort is made to ensure that the prices shown are correct at the time of publication including VAT. If an error has been made, you or we may cancel the order in relation to some or all of the Goods as indicated under "Cancellation".

Errors

Every effort is made to ensure that all the information provided on the Heaven website is correct at the time of going online.

If we discover an error relating to your order, we will contact you as soon as possible to advise you of the error and confirm that you still wish to proceed.

Cancellation

If you have received any Goods in error or faulty, you are obliged not to use the Goods, to return them to us in the same condition as they arrived.

Returns to be sent to:-

Heaven Health & Beauty Limited
13a Market Place
Shifnal
Shropshire
TF11 9AU

When you send any Goods back to us, we ask that you confirm in writing the reason for return and your customer order number.

Colour

While every effort is made to ensure the accuracy of colour reproduction, colour may vary due to the times of harvesting of natural ingredients.

We endeavour to ensure that the products and ingredients are organic wherever possible.

Payment Methods

You may pay using visa, MasterCard, American Express and Switch.

General

No order is binding on you or Heaven Health & Beauty until we have accepted it. You will own the items we supply you from the moment they are put in the hands of the postal service, or with our carriers, or on payment in full of the price of the Goods and any delivery charge, whichever is later. You or we cannot vary these terms and conditions unless made in writing and signed by both parties.